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Certinia PSA-Sysadmin Exam Syllabus Topics:

Topic
Details

Topic 1

Schedule
Review
Delete Scheduled Jobs According to Business Needs; Perform Routine Cleanup, Configuration in 'Actuals Configuration Group' and Set Mode for Calculation, and App Log Maintenance.

Topic 2

PSA Custom Settings, Configuration Groups, and Metadata: This section covers Lightning Components & Visualforce Pages, how to manage Lightning Pages, use Field Sets to Customize Lightning and
or Visualforce Pages, PSA Configuration Groups, Manage Configuration Groups, PSA Custom Settings, Review & Maintain Existing Custom Settings, and creating
importing Regions-Practices-Groups.

Topic 3

Automated Jobs & Scheduled Maintenance: In this section, the focus is on how to schedule Jobs

Topic 4

Configuration Management: In this section, the topics covered include General Configuration & UX customization, Customize Page Layouts, configuring Task Time Entry Mode, and creating Report and Dashboard Folders.

Topic 5

User Management: This section covers Security, how to manage User Access by Assigning & Managing, Permission Controls, User Access by Assigning Permission Controls, Workspaces, how to assign Workspaces to New Users, and how to maintain workspaces to Reflect Personas within the organization.

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Certinia PSA System Administrator 2023 Sample Questions (Q37-Q42):

NEW QUESTION # 37
Managers want to be able to edit expenses once they are marked as approved, "Include in Financials" is selected, but before the Billing Events are created. Which of the following options do you choose under the Permission Control record?

A. Expense Edit
B. Expense Entry
C. Expense Ops Edit

Answer: C

Explanation:
* Understanding Expense Editing in PSA:
* Once anexpense is approvedand the "Include in Financials" field is selected,expenses are locked for modification.
* However,managers can still edit expenses before a billing event is createdwith the correct permission control.
* Options Analysis:
* Option A:"Expense Ops Edit"#Correct! Grantsedit access to approved expensesbefore they are included in billing events.
* Option B:"Expense Entry"#Incorrect. This allows expense creation, not modification of approved expenses.
* Option C:"Expense Edit"#Incorrect. This general permission does not overridelocked expense records.
* Steps to Enable Expense Editing for Managers:
* Go toPermission ControlsinPSA Administration.
* Create a newPermission Controlfor the manager.
* AssignExpense Ops Editpermission.
* Save and test the ability to edit approved expenses.
References:
* PSA Sys Admin Essentials Student Guide.

NEW QUESTION # 38
A manager was looking at utilization for a resource for the last two months. The resource was identified as
80% utilized for each month, but the subtotal section showed 160% for the user for that same two month period.
How can the report be fixed to show 80% instead of 160%?

A. Set the "Utilization" setting for Target Utilization Approach to "Weighted"
B. Create a Summary Level formula so the subtotal is calculated and not summed
C. Adjust the Resource's work calendar to 40 hours and refresh the report

Answer: B

Explanation:
* Understanding the Issue
* The report shows80% utilization per monthbut160% over two months.
* This happens becausepercentages are summed instead of averagedin the subtotal.
* Solution: Use a Summary Level Formula (Correct - Option B)
* Step 1:Open theUtilization Reportin Salesforce Reports.
* Step 2:ClickEdit Report.
* Step 3:Add aSummary Level Formulainstead of summing percentages.
* Step 4:Define the formula: Utilization Subtotal=SUM(Billed Hours)SUM(Available Hours) ext
{Utilization Subtotal} = rac{ ext{SUM(Billed Hours)}}{ ext{SUM(Available Hours)}} Utilization Subtotal=SUM(Available Hours)SUM(Billed Hours)
* Step 5:Save and rerun the report to validate the fix.
* Why Not Other Options?
* Option A (Adjusting Work Calendar): The work calendar controls available hours but does not fix subtotal errors.
* Option C (Target Utilization Approach - Weighted): This setting affects calculation logic but does not solve subtotal summation errors.
* PSA Sys Admin Essentials Student Guide Fall 20 (2).pdf, Page 114.
References:

NEW QUESTION # 39
On the Resource Request Lightning page, your team is requesting changes to the Filter panel on the right side of the page, and would like to know what configurations are possible.
Which two of the following configurations are available for the Filter panel? (Choose two.)

A. Add or Remove the Start and End Date fields
B. Add or Remove Region. Practice, and Group filters
C. Add or Remove the Skills filters

Answer: A,B

Explanation:
TheResource Request Lightning page filter panelallows certain configurations, including:
* Adding or Removing Start and End Date fields- Users can modify these fields to filter based on availability.
* Adding or Removing Region, Practice, and Group filters- These filters enable resource selection based on organizational structure.
* Option C (Adding or Removing Skills filters)is incorrect because Skills filters are not configurable within the Resource Request Lightning page filter panel; they are managed in a different PSA module.
Thus, the correct answers areA and B.
References:
* PSA Sys Admin Essentials Student Guide Fall 20

NEW QUESTION # 40
In your company, you are responsible for reviewing/maintaining Workspaces. You need to adjust the Default FinancialForce Navigation in the Service Delivery Workspace. You know you need to use the "Navigation Configuration Builder" screen, but you do not see this option available in the "App Launcher".
Which of the following is a possible reason?

A. You do not have the "FF Configuration Builder" Permission Set assigned
B. You need to have the "Configuration Builder Menu" setting set to "TRUE" on the SalesForce User setup screen
C. You need to have "System Administrator" Permission Control record assigned

Answer: A

NEW QUESTION # 41
Where would you go to delete App Logs in bulk?

A. System Administrator Workspace
B. PSA Administration
C. Backlog Details

Answer: B

Explanation:
* Understanding App Logs in PSA:
* App Logscapture errors related to actuals, billings, timecard rollups, and other processes.
* Excessive logscan cause system performance issuesand should be cleaned up regularly.
* Options Analysis:
* Option A:"PSA Administration"#Correct!App Log Cleanup Jobin PSA Administration allows bulk deletion of old logs.
* Option B:"System Administrator Workspace"#Not specific to PSA logs.
* Option C:"Backlog Details"#Irrelevant; backlog pertains to revenue forecasting.
* Steps to Delete App Logs in Bulk:
* Navigate toPSA Administration.
* FindApp Log Cleanup Job.
* Run the cleanup job to remove outdated logs.
* Alternatively, useDataloader.iofor bulk deletion.
References:
* PSA Sys Admin Essentials Student Guide.
* Everything you need to know about FinancialForce Project Actuals.

NEW QUESTION # 42
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